Frequently Asked Questions

Get the Inside Scoop 

We’re all for saving time (it’s why our high-performance washes are 4 in 1’s). So sort through this line-up of common queries fast, then get back to more important things. 

How to Use

Skip the detergent drawer entirely and toss our 4 in 1 Laundry Drops directly into the drum of your empty machine before you place the clothes inside, whether you’re using a top or front loader.  

You bet they do. Place the Drops inside your empty front loader drum, then follow with the dirty stuff.  

Sure can. Toss those bad boys straight into the washing machine drum when it’s empty. Put the clothes in next.  

It depends on how hard you’ve been living. If it’s a standard-sized load, one Drop is plenty. If it’s a large, heavy load, you’ll get a better clean with two.  

They’re an equal opportunity kind of laundry detergent – they work just as well (read: really very excellent) in all kinds of water and all kinds of machines.  

However you like. But generally, we like to separate washes into dark and light or white categories for top-tier performance. If you dry them on a clothesline (bravo – you’re saving the planet, too), then hang them away from direct sunlight to minimise fading. For garment-specific instructions, always follow the advice on the label.  

One™ is safe for whites and colours. To keep your clothes looking brand-new for longer, turn them inside out before you wash them, follow the care instructions on the label, and always wash new clothes in cold water first. Hot water can mess with delicate fabrics, so if ever in doubt, start with cold.

Product + Packaging

One™ Laundry Drops come in bags of three different sizes. The small bag has 17 Drops, the medium has 28, and the large has 50 Drops.  

Like a gentle waft of flowers on the breeze – fresh, delicate, elegant. But, it’s not just about the fragrance; One’s performance is the star of the show, ensuring your laundry comes out clean and fresh every time. 

Our products’ primary focus is a high-performance wash, but a light, fresh smell is a lovely reminder that your laundry has been effectively cleaned. We purpose-built the One™ fragrance to be subtle but long-lasting.  

QuadPower is all about multitasking. It’s our way of saying, “Why settle for one thing when you can have four?” In our Drops, we blend together four essential laundry ingredients to create a pre-measured mix of detergent, fabric softener, and stain and odour removers. In our Liquid, you’ll find detergent, stain remover, whiteners and brighteners, and odour remover. Whichever laundry solution you choose, you can be sure it’ll deliver a comprehensive clean. 

Here’s the scoop: each of the two sections in a One™ Laundry Drop is loaded with a precisely measured mix of the active ingredients that define our 4 in 1 QuadPower. As the Drop dissolves during the wash cycle, these ingredients work in harmony to tackle dirt and grime. 

It all boils down to your personal preference and convenience. Both options deliver the same powerful 4 in 1 QuadPower clean, but they’re used a little differently in the washing machine.  

With our Drops, it’s super easy – just toss one into the drum before adding your load of washing. The dose is already measured out for you, so there’s no guesswork, measuring or mess. Bonus: One™ Drops are super-concentrated, meaning you need less liquid per dose which translates to less plastic, less packaging, and less weight being shipped around the world. 

As for the Liquid, it’s added to the machine in the traditional way. For front loaders, pour it into the dispensing drawer; for top loaders, it goes straight into the empty machine before adding  your load. Whichever you choose, remember to always follow the instructions on the pack. 

One’s smart formula means stains don’t need special treatment. There’s no pre-soaking – just easy, chuck-it-the-machine washing. Toss stained garments in with your regular load; if you wash them by themselves, there’ll be too much cleansing power in one Laundry Drop.  

They both boast exceptional performance (and colour-fast safety) on colours.  

Both One™ products have proven safety (and equal superior performance) on whites.  

Our products have been rigorously tested for safety on sensitive skin. In fact, in our consumer testing, 97% of participants* reported that One™ Laundry Drops were gentle on their skin. 

*Based on feedback from 53 participants in consumer testing. 

The bottles that house One™ Laundry Liquid are pure high-density polyethylene (or HDPE) and can be recycled, but the foil bags that hold our Laundry Drops cannot.  

Safety

They’re formulated for whole-load washing in a machine, but if you’re in a pinch and need to use them for a manual wash, dissolve a Drop in water first. Wear gloves (the formula is highly concentrated), then wash as you like. If you’ve got the option, One™ Laundry Liquid is your best bet for hand washing because you can better control the amount you use.  

We take your safety seriously. In addition to testing One™ products to ensure their cleaning capabilities, we conduct testing to assess any risks of skin sensitivity. Reach out to us via the contact form on our Contact Page for more details.  

Seek medical attention immediately. In New Zealand, you can call the NZ Poisons Centre on 0800 POISON (0800 764 766). In Australia, reach the Poisons Information Line on 13 11 26.  

Too easy. Use gloves (if you have them – our Drops are concentrated) and clean it up with water. And remember to wash your hands afterwards. For future reference, store your Drops in a cool, dry place and only handle them with clean, dry hands. They’re designed to dissolve in water, so if you ever have a mishap, know that a little water and a wipe will sort it out.  

Where to Buy

In New Zealand, you can find us at Woolworths. In Australia, head to Coles.  

More questions? We’ve Got Answers!